Terms and conditions

Introduction

Below you will find our General Terms and Conditions. These are always applicable if

you use or place an order through our Website. The General

Terms and Conditions contain important information for you as a buyer. Please read them

carefully. We further recommend that you save or print these terms and conditions

so that you can read them again at a later date.

⦁ Definitions

⦁ Airport Telecom Online bv: established in ROTTERDAM and registered at the

Chamber of Commerce under registration number 24329830

Trading under the name Airport Telecom Online bv.

⦁ Website: the website of Airport Telecom Online bv, to be consulted via

www.airporttelecom.nl and all associated subdomains.

⦁ Client: the client who, whether or not acting in the course of a profession or business

enters into an Agreement with Airport Telecom Online bv and/or has registered on the

registered on the Website.

⦁ Agreement: any agreement or understanding between Airport Telecom Online

bv and the Client, of which agreement the General Terms and Conditions

General Terms and Conditions form an integral part of this agreement.

⦁ General Terms and Conditions: the present General Terms and Conditions.

⦁ Applicability of General Terms and Conditions

⦁ All offers, agreements and deliveries of Airport Telecom

Online bv are subject to the General Terms and Conditions, unless

expressly agreed otherwise in writing.

⦁ If, in its order, confirmation or communication containing acceptance

terms or conditions that deviate from, or are not included

General Terms and Conditions, these shall only be binding on Airport

Telecom Online bv only if and insofar as they are expressly accepted by Airport Telecom Online bv in writing.

Airport Telecom Online bv have expressly accepted them in writing.

⦁ In the event that, in addition to these General Terms and Conditions, specific

product or service terms and conditions apply, those

terms and conditions also apply, but in case of

conflicting terms and conditions, Customer may always rely on the applicable

provision that is most favourable to him.

⦁ Prices and information

⦁ All prices stated on the Website and in other materials originating from Airport Telecom Online bv

materials are inclusive of VAT and, unless otherwise stated on the

Website, other levies imposed by the government.

imposed by the government.

⦁ No separate shipping costs are charged.

⦁ The content of the Website has been compiled with the utmost care.

However, Airport Telecom Online bv cannot guarantee that all information on the

information on the Website is correct and complete at all times. All prices

and other information on the Website and in other Airport

Telecom Online bv are subject to the reservation of manifest errors

subject to obvious programming and typing errors.

⦁ Airport Telecom Online bv cannot be held responsible for

(colour) deviations due to screen quality.

⦁ Conclusion of Agreement

⦁ The agreement is concluded at the moment of acceptance by the Client of

of the offer made by Airport Telecom Online bv and the terms and

conditions set by Airport Telecom Online bv.

⦁ If the Client has accepted the offer electronically, Airport

Telecom Online bv will immediately confirm the receipt of the

receipt of the acceptance of the offer. Until receipt of this acceptance has

acceptance has not been confirmed, the Client has the option to dissolve the

Agreement.

⦁ If it turns out that when accepting or otherwise entering into the

Agreement by the Client, Airport Telecom

Airport Telecom Online bv has the right not to fulfil its obligation until the correct

fulfil its obligation after the correct data have been received.

⦁ Airport Telecom Online bv may, within legal frameworks, ascertain

whether the Client can meet its payment obligations, but

also of all facts and factors that are important for a

responsible conclusion of the Agreement. If Airport Telecom

Online bv has good grounds on the basis of this investigation to refuse to conclude the

Agreement, it shall be entitled to refuse an order or

refuse an order or request or to attach special conditions to the

conditions, such as advance payment.

⦁ Registration

⦁ In order to make best use of the Website, Customer can register via the

registration form/ the account sign-up option on the Website.

⦁ During the registration procedure, Customer chooses a username and password

with which he can log on to the Website after registration. Customer is himself

responsible for choosing a sufficiently reliable

password.

⦁ Customer must keep his login details, his username and password strictly confidential

secret. Airport Telecom Online bv is not liable for

misuse of the login details and may always assume that a

Customer who logs on to the Website is actually that Customer.

Everything that happens via the customer’s account is the responsibility

responsibility and risk of the Customer.

⦁ If Customer knows or suspects that his login details have come into the hands of

unauthorised persons, he should change his password and/or Airport Telecom Online bv.

change his password and/or inform Airport Telecom Online bv as soon as possible so that

inform Airport Telecom Online bv as soon as possible, so that Airport Telecom Online bv can make the appropriate changes.

measures.

⦁ Execution of Agreement

⦁ Once the order has been received by Airport Telecom Online bv, Airport

Telecom Online bv will send the products in accordance with the provisions of paragraph 3

of this Article as soon as possible.

⦁ Airport Telecom Online bv is entitled to engage third parties in the performance of

of the obligations arising from the Agreement.

⦁ On the Website, in good time before concluding the Agreement, it is clearly

How delivery will be made and within what

period the products will be delivered. If no

delivery period is agreed or stated, products will in any

in any case be delivered within 30 days.

⦁ If Airport Telecom Online bv cannot deliver the products within the agreed

delivery, it shall notify the Customer accordingly. In that case, the customer may

agree to a new delivery date or he will be given the

opportunity to dissolve the Agreement free of charge.

⦁ Airport Telecom Online bv advises the Customer to inspect the delivered products and to report any

inspect the delivered products and report any defects found within a reasonable time,

preferably in writing. See the Article on

guarantee and conformity.

⦁ Once the products to be delivered have been delivered to the specified delivery address,

the risk in respect of those products passes to the Customer. If

expressly agreed otherwise, the risk passes to the Customer at an earlier stage.

Customer. If Customer decides to collect the products, the risk passes

upon transfer of the products.

⦁ Airport Telecom Online bv is entitled to deliver a similar product of similar

quality as the product ordered, if the product ordered

is no longer available. The client is then entitled to dissolve the

dissolve the Agreement free of charge and return the product free of charge.

⦁ Right of withdrawal

⦁ This article only applies to the Customer being a natural person who

not acting in the exercise of his profession or business.

⦁ Customer has the right to terminate the Distance Contract concluded with Airport Telecom

Online bv within 14 days of receipt of the product, without giving any

stating reasons, to dissolve it free of charge.

⦁ The period commences on the day after the Customer, or a third party previously designated by the Customer

designated third party, other than the carrier, has received the product

received the product, or:

⦁ if Customer ordered multiple products in the same order

: the day on which Customer, or a third party designated by him

third party, has received the last product;

⦁ if the delivery of a product consists of several

consignments or parts: the day on which Customer, or a third party designated by him

designated by the Customer, received the last consignment or part

received;

⦁ in the case of Agreements for regular delivery of products

during a certain period of time: the day on which the Customer, or a

third party designated by him, has received the first product

received.

⦁ Customer has to bear the return costs himself, if these costs are higher than the

regular postal rate, Airport Telecom Online bv will provide an estimate of

these costs. The shipping costs incurred by the customer when

purchase of the product are not included in the costs for

returning and remain at the Customer’s own expense.

⦁ Within the revocation period referred to in paragraph 1, the Customer shall treat with care

the product and its packaging. Customer will only open the packaging

and use the product only to the extent necessary to examine the nature

characteristics and operation of products. Starting point

here is that this inspection may not go further than Customer would be able to do in a

physical shop would be able to do.

⦁ Customer is only liable for depreciation of the product that is the

result of a way of handling the product that goes beyond

than permitted in the previous paragraph.

⦁ Customer may terminate the Agreement in accordance with the term set out in paragraph 1 of this Article

dissolve it by sending the model withdrawal form (digitally)

Airport Telecom Online bv, or by informing Airport Telecom Online bv in another unambiguous way.

communicate to Airport Telecom Online bv that he cancels his purchase.

purchase. In case of a digital notification, Airport Telecom Online bv will confirm

receipt of the notification. After the cancellation

Customer another 14 days to return the product. It is also

possible within the cooling-off period as stated in paragraph 1 of this Article.

return the product directly, provided that the model form for

revocation or other unambiguous declaration for revocation is

enclosed.

Products can be returned to:

Airport Telecom Online bv

Linatebaan 71 B

3045AH, ROTTERDAM

⦁ Amounts already paid by the Customer (in advance) will be refunded as soon as possible, but no later than

within 14 days after termination of the Agreement will be refunded to the

refunded to Customer in the same manner as Customer has

has paid for the order. If Customer has opted for a more expensive method

of delivery than the cheapest standard delivery, Airport

Telecom Online bv need not refund the additional costs for the more expensive method

refund. Unless Airport Telecom Online bv offers to pick up the

product itself, Airport Telecom Online bv may wait to reimburse the

refund until Airport Telecom Online bv has received the product or

received the product or until the client can prove that he has

returned, whichever time is earlier.

⦁ On the Website, in good time before the conclusion of the Agreement, clear

information on whether or not the right of withdrawal applies and any

right of withdrawal and any preferred procedure.

⦁ Business right of return

⦁ The previous article on the right of withdrawal applies mutatis mutandis to

apply to business orders, albeit that:

⦁ Business Customer’s Agreement with Airport Telecom Online bv

within 14 days after receipt of the product should

dissolve.

⦁ Business Client upon receipt of the return by Airport Telecom

Online bv will only be refunded the purchase price. Customer is himself

responsible for the return and for the costs of

returning.

⦁ Amounts already paid by Business Client (in advance) as soon as possible, but no later than

possible, but no later than within 30 days after dissolution of the

Agreement and receipt of the returns by Airport

Telecom Online bv will be refunded.

⦁ Payment

⦁ Customer must make payments to Airport Telecom Online bv according to the payment methods indicated in the

order procedure and possibly on the Website.

payment methods. Airport Telecom Online bv is free in the

choice of offering payment methods and these may also

change from time to time. In case of payment after delivery, the client has

14 days starting from the day after delivery.

⦁ If the Client fails to meet its payment obligation(s) on time, it,

After Airport Telecom Online bv has informed the client of the late payment

payment and Airport Telecom Online bv has given the client a period of 14 days to comply.

days to still fulfil his payment obligations, after

after failing to pay within this 14-day period,

the Client shall owe statutory interest on the outstanding amount

Airport Telecom Online bv shall be entitled to charge any extrajudicial collection

extrajudicial collection costs it has incurred. These

collection costs shall amount to a maximum of: 15% on outstanding amounts up to

up to € 2,500; 10% over the next € 2,500 and 5% over the next € 5,000.

following € 5,000.00 with a minimum of € 40.00. Airport Telecom

Online bv may deviate from said

amounts and percentages.

⦁ Warranty and conformity

⦁ This article only applies in case of a Client who is not

acting in the exercise of his profession or business. If a separate guarantee is given by

Airport Telecom Online bv a separate guarantee on the products

is given, without prejudice to what has just been stated, this applies to all

type of customer.

⦁ Airport Telecom Online bv guarantees that the products comply with the

Agreement, to the specifications mentioned in the offer, to the reasonable

reasonable requirements of soundness and/or usability and that they meet the requirements applicable on the

date of concluding the Agreement.

statutory provisions and/or government regulations. If specifically

agreed, Airport Telecom Online bv shall also guarantee that

that the product is suitable for other than normal use.

⦁ A guarantee provided by Airport Telecom Online bv, manufacturer or importer

does not affect the legal rights and claims that the customer already has and can

under the Agreement already have and can invoke.

⦁ If the delivered product does not comply with the Agreement, the Customer should

Customer must inform Airport Telecom Online bv within a reasonable period after discovering the defect.

discover the defect, notify Airport Telecom Online bv accordingly.

⦁ If Airport Telecom Online bv considers the complaint justified, after consultation with

Customer, the relevant products will be repaired, replaced or reimbursed. The

maximum compensation is, with due observance of the Article on

liability equal to the price paid by the customer for the

product.

⦁ Warranty for business purchases

⦁ Airport Telecom Online bv guarantees that the products comply with the

Agreement, to the specifications stated in the offer, to the reasonable

reasonable requirements of soundness and/or usability and that they comply with the requirements applicable on the

date of the conclusion of the Agreement.

statutory provisions and/or government regulations. If specifically

agreed, Airport Telecom Online bv shall also guarantee that

that the product is suitable for other than normal use. Otherwise

applies that the product is suitable for normal use.

⦁ If, upon delivery, the delivered product does not comply with the Agreement

complies with the Agreement, then the Customer must notify Airport

discovered the defect, the Customer must inform Airport Telecom Online bv.

inform Airport Telecom Online bv.

⦁ If Airport Telecom Online bv considers the complaint well-founded, after consultation with

Customer, the relevant products will be repaired, replaced or (partially) reimbursed.

⦁ Complaint procedure

⦁ If the customer has a complaint about a product (in accordance with Article

guarantee and conformity) and/or about other aspects of the service provided by

services provided by Airport Telecom Online bv, the Customer can contact Airport

Telecom Online bv by telephone, e-mail or by post, to lodge a complaint.

mail. See the contact details at the bottom of the General

Terms and Conditions.

⦁ Airport Telecom Online bv will give the customer a response to his complaint as soon as possible, but in any case

within 7 days of receiving the complaint, a response to his complaint.

If it is not yet possible to give a substantive or definitive response

given, then within 7 days of the

receipt of the complaint, confirm the complaint and give an indication

of the period within which it expects to give a substantive or

final response to the Customer’s complaint.

⦁ Customer not acting in the exercise of his profession or business may also submit a

complaint through the European Dispute Resolution Platform, to be

accessible at http://ec.europa.eu/odr/.

⦁ Liability

⦁ This Article only applies if Customer is a natural or

legal entity acting in the exercise of its profession or

business.

⦁ The total liability of Airport Telecom Online bv towards the Customer on account of

attributable failure in the fulfilment of the Agreement is

limited to compensation of no more than the amount of the price stipulated for that

Agreement (including VAT).

⦁ Liability of Airport Telecom Online bv towards the Customer for indirect

damage, in any case including – but expressly not limited to – consequential damage

included consequential damage, loss of profit, missed savings, loss of data

of data and damage due to business interruption, is excluded.

⦁ Apart from the cases mentioned in the previous two paragraphs of this Article, Airport Telecom

Airport Telecom Online bv towards the Customer no liability whatsoever

for damages, regardless of the ground on which an action for

compensation would be based on. However, the limitations mentioned in this

limitations shall however lapse if and insofar as damage

is the result of intent or gross negligence on the part of Airport Telecom Online bv.

⦁ The liability of Airport Telecom Online bv towards the customer due to

attributable shortcoming in the fulfilment of an Agreement

only arises if the customer immediately and properly puts Airport Telecom Online bv

written notice of default without delay, setting a reasonable term in which to remedy the default.

for remedying the shortcoming, and Airport Telecom Online

bv fails to fulfil its obligations even after this period

continues to fail to meet its obligations. The notice of default must contain the most detailed possible

description of the shortcoming, so that

Airport Telecom Online bv is able to respond adequately.

⦁ Condition for the emergence of any right to compensation is always that

The client must report the damage as soon as possible, but no later than 30

days of its occurrence to Airport Telecom Online

bv.

⦁ In the event of force majeure, Airport Telecom Online bv is not obliged to

compensation for any damage suffered by the customer as a result.

⦁ Retention of title for business purchases

⦁ All goods delivered remain the property of Airport Telecom Online bv

until all claims Airport Telecom Online bv has against Business

Customer (including any related (collection)

costs and interest) have been paid in full.

⦁ Zakelijke Klant is not entitled, prior to said transfer of ownership, to sell these goods,

other than in accordance with its normal business and the normal

destination of the goods, to sell, deliver or otherwise

disposal. Furthermore, Zakelijke Klant is not allowed to

pledge these goods or grant third parties any other right in respect of these

as long as the ownership of these goods has not been transferred to Zakelijke Klant.

has not been transferred to Zakelijke Klant.

⦁ Business Customer is obliged to treat the goods delivered under retention of title

delivered under retention of title with due care and as the recognisable property of Airport

Telecom Online bv.

⦁ Airport Telecom Online bv is entitled to keep the goods delivered under

delivered under retention of title and still in the possession of the buyer, if Zakelijke Zakelijke Telecom

property if the business customer fails to pay the invoices on time or if

of the invoices or has or threatens to have payment difficulties.

threatens to get into payment difficulties.

⦁ Business customer shall at all times grant Airport Telecom Online bv free access to its

to his property for inspection thereof and/or for exercising the rights

of Airport Telecom Online bv.

⦁ Personal data

⦁ Airport Telecom Online bv processes Customer’s personal data in accordance with

privacy statement. This can be found here:

www.airporttelecom.com/nl/privacy-policy

⦁ Final provisions

⦁ The Agreement is governed by Dutch law.

⦁ Unless otherwise prescribed by rules of mandatory law,

all disputes that may arise as a result of the

Agreement will be submitted to the competent Dutch

court in the district where Airport Telecom Online bv has its registered office.

is located.

⦁ If any provision in these General Terms and Conditions proves to be null and void, this does not

not affect the validity of the entire General Terms and Conditions.

In that case, the parties will replace it with (a) new provision(s) that will

in which the intention of the original provision is given shape as much as is legally possible.

intention of the original provision.

⦁ In these General Terms and Conditions, ‘in writing’ also includes communication

by e-mail and fax, provided that the identity of the sender and the

integrity of the e-mail is sufficiently established.

Contact details

Should you have any questions, complaints or

comments, please feel free to contact us in writing or by e-mail.

Airport Telecom Online bv

Linatebaan 71 B

3045AH, ROTTERDAM

Telephone: 010 – 262 3303

E-mail: info@airporttelecom.nl

Chamber of Commerce number: 24329830

VAT number: NL819488938B01